Managing sustainable change through auditing and coaching Read more >
Managing Sustainable Change
Network Development uses standards to drive change and improvement through Dealership networks. Its aim is to continually develop quality in terms of customer experience, whilst driving efficiencies within the client’s franchised businesses.
Impetus Automotive achieves this by: assessing the need against the client’s objectives; supporting the development of the standard; implementing the standard, through the use of workshops and auditors; before using coaches to deliver improvement.
Ultimately, we target three profit drivers:
- Improving Customer Experience
- Maximising Opportunities
- Continuous Improvement in Network Quality