Generating understanding and delivering change

Our Insight and Engagement function’s Network Development solution exists to help you identify the gaps which exist between your strategy and the reality of how your Franchised Networks’ are meeting your customers’ needs.

We achieve this by engaging with your Networks through all of your customer touchpoints from web-based research through to telephone calls and physical visits. This can be supplemented by engaging directly with your customers via surveys. Our core team of dedicated automotive industry researchers, analysts and consultants are able to convert this gathered information in to knowledge you can act upon.

Insight Solution

Insight Solution

Understand what's happening within your Franchised Network

Understanding your Franchised Network

Generating understanding and delivering change within your Franchised Network Read more >

Insight Solution

Insight Solution

Mystery Shop

Mystery Shop

Enhance your Customers’ Journey through Mystery Shopping and Coaching. Read more >

Contact Tom

Tom Heslop Insight Manager

Tom Heslop

Head of Insight

Tom is an experienced Analyst and manages our Research and Analytics team
Find out more about Tom

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